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Holistic Naturally Policies

Appointment bookings

Conveniently for our customers, we operate an online booking system where you can schedule your appointment 24/7. You can call us on 0774 111 2681 to make your appointment via phone or you can also e-mail us to enquiring a booking. To book online please go to and select the service you would like to reserve. A valid major credit card number (Visa or Mastercard) is required at the time of booking to confirm your reservation.

Booking four to five days in advance is recommended to secure your best choice of appointment dates and times.

Please advise of relevant health conditions at the time of booking and when filling out your health form so that our therapists can offer an experience tailored to your specific needs.

Minimum Age Requirements

Holistic Naturally welcomes young adults 17 years of age and over, and teens 13 to 16 years of age when accompanied by a parent or guardian. Health information is required by law from all guests regardless of age. A parent must provide written permission for massage therapy for teens 13 to 16 years of age and the parent must remain in the spa during the massage service.

Cancellation Policy

72 hours notice is required to cancel or reschedule services or spa packages. Please understand that you will be charged 100% of each service price if you change your appointment without the minimum notice. Any promotional packages, discounted services or any services are non-refundable.


Please arrive no more than  5 minutes prior to your first service to give yourself the necessary time to complete the registration form. This information is accessed only by your ayurvedic consultant or therapist during your appointment and is stored on a secure system, which is completely separate from our reservations information.

It is important that the personal and health information you provide is complete and accurate. This information is confidential and is required by law. This is a request made for all massage, consultation, sound bath an aesthetic service.

To avoid the disappointment of not being seen, please be on time. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges.

Why do we collect health information?

Health information is collected in order to promote a safe and healthy environment for our guests, to ensure continuity of information from one visit to the next, and to assist in customising treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience.


Please help us preserve a tranquil environment by lowering your voice and turning off your mobile phone. For the privacy of our guest's cameras are not permitted in the spa area.

Holistic Naturally is a smoke-free facility.

What to Bring and Wear

Almost everything what you need is here: disposable briefs, spa footwear, towels, shampoo, conditioner, body lotions and hairdryer. Please remember to bring your hairbrush, cosmetics and any other toiletries you may need.

If you are scheduled for Indian Head massage or Shirodhara – forehead oil flow treatment please bring something to cover your head to avoid exposure to cold if you decide to keep the oil on (which we recommend).

During your treatment, your body will be professionally draped at all times so it’s up to you whether you disrobe completely or leave your undergarments on for massage and body treatments. Disposable underwear is provided for most of the body treatments.


What to do: Shaving

Men receiving a facial should shave at least two hours before their appointment.

For any other body treatments, we recommend that any shaving is carried out the day before due to the irritation, for example, an exfoliating treatment may bring onto the sensitive skin. 


Gratuities are appreciated, at your discretion and paid at Reception.

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